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Email supportFrequently asked questions
Which Canadian banks does Monvo support?
Monvo parses PDF statements from all major Canadian banks including TD, RBC, BMO, Scotiabank, CIBC, Tangerine, EQ Bank, and most credit unions. You can also connect live accounts via Plaid for automatic updates.
Is my banking data safe?
Yes. Monvo never stores your raw bank PDF after analysis is complete — it's processed and immediately discarded. Your transaction data is encrypted at rest and in transit. We never sell or share your financial data with advertisers. You can delete your account and all data at any time from Settings.
How do I connect my bank account with Plaid?
Go to Dashboard → Statements → Connect Account. You'll be prompted to search for your bank and enter your online banking credentials through Plaid's secure interface. Monvo never sees your banking passwords — Plaid handles the connection.
What is the difference between free and premium?
Free accounts can upload one bank statement and view the resulting dashboard. Premium unlocks unlimited statement uploads, live Plaid account connections, the Ask Monvo AI chat, and advanced analytics.
How do I cancel my subscription?
On the web, go to Dashboard → Billing → Cancel Subscription. On iOS, subscriptions are managed through your Apple ID in the App Store app under Subscriptions.
My transactions are miscategorized. Can I fix them?
Yes — tap any transaction and use the recategorize option. Your correction is saved permanently.
How do I delete my account?
Go to Dashboard → Settings → Delete Account. This permanently removes your profile, all uploaded statements, and all transaction data. This action cannot be undone.
The app isn't loading on iOS. What should I try?
Ensure you have a stable internet connection — Monvo loads content from monvo.ca. Force-quit the app and reopen it. If the issue persists, delete and reinstall the app. Contact us if the problem continues.